Frequently Asked QuestionsHere are some common questions about Art Kingdom Imaging.
The size I wanted is not listed; do you offer custom sizes?
Can I split my image into multiple canvases?
What image file size is required to make the best possible printing?
What file formats do you accept?
Can I send photos taken using my camera phone?
How do you assure the quality of your canvas prints?
What if my photos have a copyright on them?
My product sustained damaged upon arrival. What do I do?
While we make every effort to ensure your products arrive in perfect condition, sometimes things do happen beyond our control. If such things happen, please keep all the packaging materials and take several pictures of the damage products, then notify us within 5 days from the date of parcel recieved. We will ship out a reprint for you. If you insist for a refund, please do let us know. Please note that the damaged products must be return to us.
I'm not satisfied with the Art Kingdom Imaging product I received?
We make every effort to ensure we give our customer 100% product satisfaction. However, if you are not satisfied with your purchase, then notify us at within 14 days from the date of parcel received. We will work with you on a resolution for your issue. Products must be returned as set out in their original condition and with all packaging intact. We will either reprint or refund the money back to you once we received the return product. Client will bear the return shipping cost.
Does my artwork come ready to hang?
Will the colors shown on my monitor be exactly the same in the image prints?
We cannot guarantee the color to be exactly the same matching your monitor. Because we sell our services and products through E-commerce online, each user view the image through their respective monitor. Each monitor can be configured or even calibrated both by hardware and software to display different color. Given the same image, the color may look different from one monitor to another monitor. As such, you agree that Art Kingdom Imaging could not guarantee the color on our product match exactly as you seen on your monitor. We work hard to ensure the color stay as true to the monitor screen. We even calibrated and do custom profiling on each batch of our canvas media to ensure color stay consistent using X-Rite color management solution. Our print profile is targeted to Europe ISO Coated FOGRA27 for CMYK color emulation, and sRGB IEC61966-2.1 for RGB color emulation.
How is the ordering process?
2) Upload your image or send your image/s to email@example.com.
3) Click the submit button and we will contact you via email or phone.
4) We will send you a digital proof or preview via email within 1-2 business days.
5) Once you have approved the digital proof, then you will need to make the payment to us via PayPal or Online Bank Transfer.
6) Once payment is accepted then we will start the production.
7) We will ship to your doorstep.
Can I see my image before you print it?
Can I order through phone or email?
Can I place an order and arrange for it to be sent to another address?
How long does it take to receive my free digital proof or preview?
How long does it take to receive my product or service?
*Note: 1. Order after 6pm is counted as next day order.
2. Business day does not include weekend and public holidays.